COMPLAINT - 2009 ANNUAL REPORT

The following consists of complaints received from 12/23/08 through 12/31/09. Information doesn’t include whether the complaint was substantiated or not.


COMPLAINTS TRENDS: Core values not being followed and lack of follow up/return phone calls.


PROGRAM BREAKDOWN


TREND: SC has highest complaint %, Advocacy 2nd highest complaint %.

MISCELLANEOUS TRENDS: Complaints involved consumers with mental health needs and received multiple services. Employees lack experience in dealing with individuals with mental health needs.